Can you dispute NCX?
Firstly the listing is still in ‘Good’ as this is my first NCX so from what I can tell its not a huge deal yet? But either way
Title of product - 5 Ultra Rare (V / GX )
Description - A random selection of 5 V or Gx Cards
NCX Reason - Inaccurate Website description: Only has 5 V cards
It seems like an unfair NCX but I don’t know if there is anything I can do to dispute it? Or is it a case of just waiting for it to expire?
Thanks for reading 
Seller_r1BWHFE9Q49m3
To me the description is actually pretty clear, because if you can guarantee that every batch of 5 will get a mixture of both GX and non-GX cards then by definition that’s not a random selection. But not everyone uses the literal mathematical view of “random”.
As The_Little_Shop says, the confusion might be coming from the customer misinterpreting the title, and then not bothering to read the description. (E.g. a product title of “5 pairs of gloves (S / M / L )” would usually indicate that there were 3 sizes available of small, medium or large.) Having said that though, I’m guessing card buyers and sellers often use “Pokemon V / GX” as a description, so they are a different community to the glove-buying market - in which case your title is probably fine for your target audience.
Best case scenario: your customer loves Pokemon GX cards, and was genuinely disappointed not to receive at least one in their pack.
Worst case scenario: this could be a sort of low-level scammy thing, where the customer is collecting (and maybe selling) just GX cards, and because your listing can be argued as being ambiguous then it gives the customer an easy and free way to send back non-GX sets of cards.
Even if you did try to dispute the NCX it’s highly unlikely that Amazon would support you, so I guess just learn from this one and try to think of it as being useful feedback. E.g. you could make the title and description really clear so this doesn’t happen to you again. Or have a think about ways to differentiate yourself from your competitors and also give your customers more of what they want: could you do a ‘pseudo random’ selection and guarantee that at least one in every pack is GX? Or could you do a cheaper set with all of one type, and a more expensive set with all of another type? etc…
0 replies
Seller_4MlYJvoHfdkDh
NCX really isn’t fit for purpose, clothing being the worst example.
Seller_7VbclcPFFRTnc
tbf , the title makes it look like you get a mix of 5 V AND Gx cards - not or/either
not all buyers go on to read the description
Seller_r1BWHFE9Q49m3
To me the description is actually pretty clear, because if you can guarantee that every batch of 5 will get a mixture of both GX and non-GX cards then by definition that’s not a random selection. But not everyone uses the literal mathematical view of “random”.
As The_Little_Shop says, the confusion might be coming from the customer misinterpreting the title, and then not bothering to read the description. (E.g. a product title of “5 pairs of gloves (S / M / L )” would usually indicate that there were 3 sizes available of small, medium or large.) Having said that though, I’m guessing card buyers and sellers often use “Pokemon V / GX” as a description, so they are a different community to the glove-buying market - in which case your title is probably fine for your target audience.
Best case scenario: your customer loves Pokemon GX cards, and was genuinely disappointed not to receive at least one in their pack.
Worst case scenario: this could be a sort of low-level scammy thing, where the customer is collecting (and maybe selling) just GX cards, and because your listing can be argued as being ambiguous then it gives the customer an easy and free way to send back non-GX sets of cards.
Even if you did try to dispute the NCX it’s highly unlikely that Amazon would support you, so I guess just learn from this one and try to think of it as being useful feedback. E.g. you could make the title and description really clear so this doesn’t happen to you again. Or have a think about ways to differentiate yourself from your competitors and also give your customers more of what they want: could you do a ‘pseudo random’ selection and guarantee that at least one in every pack is GX? Or could you do a cheaper set with all of one type, and a more expensive set with all of another type? etc…
Seller_bi8rGHHcLpoVs
Nope, Amazon sent a customer a completely different item to the one ordered from us (an item we don’t stock and never have). This left us with a ‘poor’ NCX on the item.
After the usual round and round in circles with SS, we got this…
I understand that this product is fulfilled by Amazon and hence you’re requesting removal of this feedback , please note this can be done via " Dispute the closure of your offer " option.
This option is available only when offer is closed due to high negative customer feedback. Currently since your offer is active you’re not getting the option to dispute the closure.
Please note we do not have option to manually remove this feedback.
If your listing is closed due to high negative customer feedback please use " Dispute the closure of your offer " option to re-activate your offer.
Currently your offer is active and no further action is required from your end.
I appreciate your understanding in this regards.
