A-Z refund and Amazon fees
Hello everyone. Happy Bank Holiday weekend.
I have just had my first A-Z automatically granted due to the customer not collecting the item from the post office and I have a few questions if anyone would be so kind as to help me.
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I had no notification of the A-Z, only the email notifying me of the automatic refund. Is this normal or only for automatic refunds? Do I need to add A-Z claim checking to my daily dashboard checks moving forward?
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Am I correct in thinking that Amazon retain their fees for this item? So even though I did everything as I should, delivered on time, perfect condition, informed the customer when she sent an enquiry email that it was awaiting collection/redelivery at her local depot etc, I have paid for the privilege of the customer not collecting their order and it being RTS?
Many thanks 
0 replies
Seller_rGtEcZnu0JTRD
In cases where the tracking does not confirm delivery, then yes they are automatically granted. You always have a right to appeal, but no point in doing this as you acknowledge that the item was not delivered.
Seller_77IcbQKVGdZo0
Has the item actually been returned to you? The danger is that now the customer has had the refund, via the A-Z, they will collect the parcel and keep it.
