Your listing is under review - action required
Hi,
I was asked to reply to an email from Amazon, to submit Invoices for a product item.
I replied to it as requested however, a few moments later I received this:
Dear Customer,
This is an automated email.
Messages that have been sent to this email address will not be read. Our Customer Service team is available anytime for any of your questions and queries. Please contact us at http://www.audible.co.uk/mt/contactus.
The Audible Team
I contacted seller support and they just copy and pasted part of the original email that was sent to me
but did not not answer my question as to what email address I should send my documentation.
Does anyone know where I should submit my documents to Amazon if not in a direct reply to an email.
Any help would be much appreciated!
Thanks
0 replies
Seller_esvgLzKXw2YAl
That does not sound like an email from Amazon, but from Audible!
I presume that is a brand.
What exactly was the email that you received and from what email address?
Seller_NoMNQDGnEW5Bx
Is it in your performance notifications?
Seller_ribUyYb2Xa1u6
Hi Neil,
(No Subject)
Dear Customer,
This is an automated email.
Messages that have been sent to this email address will not be read. Our Customer Service team is available anytime for any of your questions and queries. Please contact us at http://www.audible.co.uk/mt/contactus.
The Audible Team
Sequin,
Yes it is in my performance notifications and Amazon confirm it is legit.
Seller_ribUyYb2Xa1u6
Oh sorry,
Hello,
Why did I receive this message?
In order to ensure the authenticity of items for sale on Amazon, we are reviewing your inventory for the ASIN listed at the bottom of this email. Your listings are still active, but we would like to work with you to complete our review. When you reply to this email, do not delete this code: {amazon.pqref.bac0295b1ec5e3c4f235c79665d40a16}
What happens now?
Within 7 days, please reply to this email with the following:
- Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
- Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
How do I send the required information?
Please submit this information by replying to this email. When you reply to this email, do not delete this code: {amazon.pqref.bac0295b1ec5e3c4f235c79665d40a16}
What happens if I do not send the requested information?
If we do not hear from you within 7 days, or we are unable to confirm the information you provide, we may remove your listings.
Learn more about our policies in Seller Central Help:
- Prohibited Seller Activities and Actions (http://sellercentral.amazon.co.uk/gp/help/200386250)
- Product Detail Page Rules (http://sellercentral.amazon.co.uk/gp/help/200390640)
- Condition Guidelines (http://sellercentral.amazon.co.uk/gp/help/200339950)
Sincerely,
Seller Performance Team
Seller_ribUyYb2Xa1u6
email address it came from pq-offer-review@amazon.co.uk
Seller_ribUyYb2Xa1u6
I am starting to wonder if the two are even related. It just seems odd that 3 minutes after sending it I get a random rejection email from Audible.
Seller_ribUyYb2Xa1u6
You are right Audible is a subscription for audio books and has got nothing to do with a stationary product.
Amazon’s email just asked me to reply directly with my documents which, I did. After sending, back came the error from the Audible teams email address few minutes later. I am trying to find out if Amazon received what I had sent but they do not seem to understand what I am asking them.
Seller_ribUyYb2Xa1u6
No there is no ‘call me now’ button on the page and there is nowhere to upload in Performance Notifications.
Seller_ribUyYb2Xa1u6
I had to do the same last week, except I was able to do it inside my account and not through an email. The fact that this error came back was what made question whether it was fake or not.
It is a genuine request by Amazon however, they just keep telling me that it was sent by them and must reply to that email which, is what I did originally. What I am trying to find out from them is whether they received anything from me or not.
They just write back saying yes the email is authentic.
Seller_ribUyYb2Xa1u6
No it is a different ASIN from last one which was fine.
