Hi,
My product has 3 variants, GTIN barcode along with variant name printed on the box so basically no extra stickers needed, GTIN is scannable in amazon. I am doing FBA so my inventory goes to amazon warehouse. Past few days many customers complaints about wrong variant has been delivered and they are creating returns, more over amazon is sending me notice about my listing is at risk due to wrong item is delivered to buyers.
When I have created audit with seller support team which is bin check in which they randomly check the inventory and see whether product barcode and inside the box matches each other and matches the product detail page on amazon.
They sent me bin check report with images they clicked and I could see there are white barcode labels put on top of my GTIN printed on my product box. Those white barcode on the box was not matching with actual product inside. As I can read variant name printed on the box, barcode sticker was of different variant. Firstly, I dont know why amazon put stickers on my printed barcode and secondly they did it wrong sticker pasting.
Also now I have around 500 qty of total inventory (mix of all 3 variants) at amazon warehouses. What should i do now ? I have escalated this to amazon but I am worried as more customers will refund due to this issue. I have increased my product price so I get less orders and stopped PPC also. But ultimately I am losing revenue.
Does anyone has idea, what is the best solution and action I should take to resolve this issue. Should I call entire inventory to my place, personally check each item and send back again to amazon or FBA team will do this job to check and put the right sticker again (ideally no sticker is required)
Regards
