Dear Amazon Sellers, I am writing to request your help to address a critical issue regarding my Amazon account and to clarify that the situation does not constitute a violation of the multiple accounts policy. To provide context, I created my Amazon account exclusively for the United States. Subsequently, I received an email from Amazon inviting me to participate in the Global Selling Program. Upon engaging with this invitation, Amazon’s system automatically signed me up for additional accounts in multiple regions, including accounts with the same store name as my US and Mexico accounts. I did not manually create these accounts, nor was I made aware during the process that this would result in the automatic creation of accounts in other marketplaces. It is important to emphasize that the creation of these accounts was a result of Amazon’s internal system and not due to any action or intent on my part to manage multiple accounts. Somehow Amazon deactivated my account under “multiple accounts violation'' because a store with the same name exists in Italy. I believe this misunderstanding arose because of the way Amazon’s system handled the global registration process, and I respectfully requested multiple reviews of my account. Amazon keeps asking me for evidence and I don't know what information to provide since I am a new seller and have not sold any products. I have not registered under my brand I was planning to sell under the generic category but my account is deactivated now.

Sincerely,

Ali Salman

I received an automated e-mail that said my account was suspended for having multiple accounts. I have never had multiple seller accounts with Amazon. I believe that perhaps someone has created accounts similar in name to mine and that somehow triggered this suspension. The e-mail asks for proof that these two other accounts aren't mine. How am I supposed to prove a negative? The e-mail mentions documentation proving these other two accounts aren't mine. How am I supposed to provide that? It's silly...it's like asking me to prove that I don't own Ford or Apple. Do I take a picture of a blank piece of paper? This is all very disconcerting...is it really that easy to get another Seller's account suspended? Do we just open another seller account similar to a competitor and let Amazon suspend them? Very disconcerting! I've tried calling Seller Support but I just get an automated message that says that they're busy and to try again later, the call then disconnects.

Hello,

I am seeking clarification on the rules and guidelines surrounding the management of multiple Amazon seller accounts. I want to emphasize that I am not trying to open a second seller account. Instead, I am specifically asking about being invited as a secondary user on other seller accounts to help manage them, while maintaining my own seller account.

1. Am I allowed to have my own Amazon seller account while being invited as a secondary user on other seller accounts?

I want to ensure that this practice is permitted under Amazon’s policies and that there is a distinction between owning multiple accounts and being a secondary user on someone else's account.

2. What are the specific requirements or guidelines I need to follow if I am allowed to be a secondary user on other accounts while maintaining my own seller account?

For instance, do I need to use separate login credentials, or are there any other best practices I should be aware of?

3. Are there any risks associated with accessing both my own account and other accounts I manage from the same IP address?

I want to avoid any issues where managing multiple accounts from the same IP could lead to suspensions or flagging of my own or the accounts I manage.

4. If one of the accounts I help manage (or my own account) receives a warning or suspension, would this affect the other accounts I am associated with as a secondary user?

I want to make sure that an issue on one account does not negatively impact any other accounts.

I am committed to adhering to all Amazon policies and want to avoid any automated triggers that could cause account issues.

Thank you for your assistance.