We are eligible to offer premium delivery options and meet all the requirements for all the metrics.

However, when we activate 1 day and 2 day premium delivery only 2 day is showing on the listing. We have logged in from a personal PRIME buying account to purchase ASIN B0798W1GDQ.

If we offer 2 day delivery only, then the EDD is the same as FREE standard delivery.

This happened before and it seems if you change your shipping rates or cut off times the premium shipping options are not shown BUT you you are still eligible. Eligibility was eventually revoked, however when it was reinstated everything was fine.

We can't figure out what's gone wrong here - any suggestions will be much appreciated.

Thank you.

My premium shipping has been removed but I have reasons to appeal this removal.

Amazon help says I can send a plan of action through to appeal this. I have done this to Seller Support and they told me to email op-pso-vtr-appeals@amazon.co.uk which I have done but had no reply.

Can anyone tell me what the correct path is for submitting a plan of action to appeal Premium Shipping removal?

My premium shipping isn't showing on my listings. I've been in contact with seller support now for a week and they keep telling me it should be showing as the settings are all correct. My VTR & OTDR are both 100%, eligibility shows 100% and eligible. I've just had a message from seller support saying that my OTDR is 93.8, but that's not what I'm seeing. Any advice on how I can go about fixing this?

Here's one of my listings if anyone would mind checking from their end: B071ZYYKGY

Thank you!