Amazon account suspended due to same name in US
I registered as a seller a month ago and everything was fine. I got a sudden email saying my account was suspended due to a business with the same name in the US.
I appealed with proof that i only operate in the UK and EU market places but they still declined my appeal.
I showed proof of my business being a UK only business on Companies house but they declined my appeal.
What more can i do? They are asking me to prove that the other US business is not mine but how can i actually do that? They are not being helpful, the worst service ever. The responses they are giving are automated and it is as if they are not actually reading my appeals and giving a response . The call me back function isn’t work, most likely because my account is suspended. I Just need to talk to a human to get this sorted out. This is so frustrating. I heard the service has gone downhill since moving their seller service team overseas.
23 replies
Seller_7VbclcPFFRTnc
you possibly have opened a global account without realising and now you need to verify the US site
go to seller central homepage and at the top of the page next to your seller name there is a drop down for other countries - is US there ?
Seller_wQ3htKyU885lu
@AJ_Tech_Services,
Thank you for reaching out to the Seller Forums Community.
I’m Susie from Amazon, here to assist you with your concerns.
From the above thread, we understand you’re looking to have your account reactivated.
For detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the notification received at the time of account deactivation and also the latest notification from the team to better assist you.
Please follow the steps below:
Go to your Seller Central Account > Performance > Select Performance Notification
Sorry for the inconvenience this has caused, can you also help us with more information and screenshot if there is any error you’re facing while using the call back feature? So we can review further.
Kindly feel free to post on the same thread for any further queries. The Forums community and I, are here to support you.
Regards,
Susie
Seller_u1AdBEcsHujAa
Hello @AJ_Tech_Services,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @The_Little_Shop.
From your post, we understand that you need help with Account Deactivation.
Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
In order to get an in-depth understanding of the issue, and to assist you better, we would request you to kindly post the screenshot of the initial performance notification or email pertaining to the deactivation.
Further, If you have more questions about our Multiple Account Policy, please go through our Selling Policies and Seller Code of Conduct.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
Seller_D59sukg3PflcJ
@AJ_Tech_Services
Aksh here to assist.
Based on my observations from your post, I want to provide you with a sense of direction moving forward.
As quoted by my colleague @Kavi_Amazon and @Susie_Amazon we request you to kindly provide the performance notification related to the deactivation on your account.
Kindly post on the same thread for any further assistance. The forums community and I, are here to help you.
Regards,
Aksh.
