We have a lot of units missing from inbound inventory. We've opened a case almost 2 months ago, seller support asked for tracking numbers and invoices which we've provided then they stopped responding. Its been close to a month now without a reply. I know Amazon recently announced changes to reimbursement for missing inbound units which will take effect soon in march. Are they trying to delay these cases so they can claim were outside the reimbursement window?

Mod assistance for escalation would be greatly appreciated.

CASE ID:

16983673751

@Seller_Huz6FT08OxHAR

@Seller_XUNeUuvrQDpgP

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_j9Bd91CW3ZVpr

@Seller_ZyGdB49sb7An4

i have an inbound shipment that was closed with 700+ units missing. I have now opened 2 cases and all of them have not had a single reply in weeks. Seller support are simply not replying at all to all 2 cases.

Can someone please tag a forum seller support member/admin or something to help with my cases in Germany? Even the forum there is dead and I have 1 view on my German forum post about the same issue.

Case Id 1: 10546237492

Case Id 2: 10542679812

Hi Everyone,

I wanted to share my recent experience with Amazon Seller Support, and I’m curious to know if anyone else has faced similar challenges.

It all started in October when my primary charge card expired. I tried updating my account with three other valid cards (all with available funds), and while Amazon even performed mini withdrawals to confirm the connections, my account was locked. I reached out to Seller Support, and that’s when the real frustration began.

Promises vs. Reality Seller Support assured me multiple times—both over the phone and in writing—that once the charge method was validated, I would regain access within 48 hours as the issue is of no fault of mine. But every time the 48 hours passed, nothing happened. Instead, I was stuck in a loop of reassurances and no action. Disbursement Dates Changing: While trying to resolve this, I’ve watched my disbursement date shift from October to November and now into December, After being pro-active using a fourth card, the issue was instantly resolved—no 48-hour validation required.

Abrupt Call Disconnects: Today alone, I made four calls to Seller Support within 45 minutes. Two calls went silent, and two were hung up on. I’ve always been respectful and understanding of the workload support teams face, so this was incredibly disappointing.

But now, I feel like I’m being penalised for a problem that wasn’t my fault. I’ve requested transcripts of my calls under the Freedom of Information Act, as Seller Support clearly stated on two occasions that my charge method was approved and verified.

I’ve started recording my calls to document the inconsistencies in the support I’ve received. My Concerns Why has Seller Support become so unresponsive and inconsistent? Why are disbursement dates continually pushed back even after resolving the charge method issue? What has happened to the quality and professionalism of Amazon support?

This experience has been incredibly frustrating, due to account restrictions. I’ve always respected Amazon as a platform, but this situation has left me questioning that trust.

Has anyone else dealt with similar disbursement restriction issues? How did you get them resolved?

I think it's best that I raise a formal complaint as I do not believe that the advice I was given from seller support today, was accurate. Who do I complain to?