Hi everyone,

I’m trying to add a secondary user to my client’s Amazon Seller Central account to help manage catalog listings. Instead of using my catalog specialist’s personal email, I created a separate business email (catalog@[mybusiness].com) to keep things professional and secure.

When attempting to add this secondary user under Settings → User Permissions, Amazon is requesting identity verification for the new user (which I named as the same name as my main account name). It’s asking for passport details and other verification steps.

Since I’m the same person managing both logins, I would be uploading my own passport twice. My concern is:

   •   Will Amazon flag this as suspicious activity or a duplicate account?

   •   Is there a workaround to create a secondary access account without ID verification?

   •   Has anyone successfully added a business-related secondary user without issues?

I’d appreciate any insights or best practices to avoid triggering Amazon’s automated security checks. Thanks in advance!

Hello, the Secondary User error continues to occur.

We want to grant user permissions to A.

A sent us a permission invitation, and we accepted.

Afterwards, when A tries to grant permission for each item, an error similar to the screenshot is occurring.

**Our account has also received KYC verification and 2-step verification has been completed.

I have recently been successfully added as a secondary user to a Seller Account. The primary user has granted me all permissions, but I still can’t add products or contact customer service for example.

Is this because my account is still being verified? I can’t find any proof of this.