ich habe bitte eine Frage, werden die A-to-z Guarantee claim nach einem bestimmten Zeitraum abgebaut ?

Vielen Dank

Regarding the A-Z claim for order number 406-1824531-2679514

This is ridiculous! Such an obvious fraud, can Amazon really not see it! ! ! !

The cause of the incident was that the delivery time on Christmas was 2 days slower than estimated, so we refunded the customer 25% as compensation,

But the customer said that they wanted a 100% refund, so we asked them to return the goods to China, and we refunded all their parcel postage after receiving the goods.

Then the customer disappeared for 7 days without replying to us.

Yesterday, they suddenly replied to us saying that they needed more compensation, but they didn’t want to return or exchange the goods, but we refused. Because our authority is only to refund 25%

So the customer was angry and said that he did not receive the goods and the quantity of the goods received was wrong, and made an A-Z claim,

Then Amazon actually agreed, and deducting money was fine, but the outrageous thing is! ! ! ! It was also included in our order defect rate, which is obviously a fraud, and we are really disappointed that Amazon agreed!

We asked for reiteration! ! ! ! !

All the evidence is in the communication records between us and the customer!

If the goods were not received or the quantity of the goods received was incorrect, why would the customer tell us what was in the communication records? Just think about it and you will understand! The customer just wants to defraud!

Amazon policy clearly states that - "Any additional costs due to the payment of customs and/or tariff duties will be the responsibility of the recipient."

Then why did Amazon grant an A-To-Z Guarantee Claim in the buyer's favor for Order ID 303-3162686-3669138 when buyer himself admitted in the Claim Comments that he is opening the A-To-Z Claim because he wants to blackmail me into paying the Customs Duties & Fees ?

Please remove this defect from our account right away. I already Appealed against this decision in A-Z Claims, but the Amazon Seller Support is filled with buffoons and do not follow their own Amazon policy. This is not our fault and therefore we should not be made to suffer for it.

Buyer busy blackmailing Sellers with A-Z Claims !!!