Threat of deactivation
I am being threatened with deactivation because an original seller says my offer is not the same as his ( i thought it was ) now amazon are asking me to identify the root cause of the problem, explain what i have done to solve it, explain concrete steps to ensure it doesn’t happen again, and provide a time line for these actions
can anyone help
0 replies
Seller_EJIX7rqDNQJi2
Could you please post here the entire communication which you received from Amazon regarding the matter?
It sounds like another seller reported you for selling items which don’t match the listing description.
Seller_FjYaba1KW0aLY
Yes that’s whats happened but that doesn’t help me with what i need to do to answer Amazons questions they say if i haven’t answered them to their satisfaction within 72 hours my account will be deactivated
Seller_FjYaba1KW0aLY
the last message says Unfortunately your plan of action is incomplete. After reviewing your plan of action, I would like to offer more information in regards to what Seller Performance is looking for in a plan of action.
You need to provide a more precise plan of action that effectively addresses the issues identified in your account following the instructions below:
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Identify the root cause of the issue
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Explain what actions you have taken to solve the root cause.
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Explain what concrete preventative steps you will take to ensure the issue does not happen again: this part is missing, unfortunately.
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Provide a time-line for these actions.
For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help.
Please review and update your plan of action and send it back to us by replying this case.
We look forward to hearing from you.
Thank you for selling with Amazon.
Ludovica
Amazon Account Health Support
