Is anyone else experiencing problems with FBA?
In the past month Amazon have lost two pallets of goods are refusing to compensate for 1 and low balling for the second, have said an Asin which we sell thousands of per month is incorrect and have classified it as an unexpected item, keeps changing booking times and address and finally claim that in order to sort another unexpected item delivery we need to set up a new ASIN for a product which is not even ours and suggest we sell it!
Is anyone else experiencing this as when I try to sort it out I am caught in a customer service feedback loop where no one either wants to help or knows what is going on?
Does anyone know who I can escalate to?
This is my first time using these forums as I am at my wits end!
14 replies
Ezra_Amazon
Hi @Seller_6B7B4rxbNc2HO,
Have you had a chance to check if your shipment is ready for investigation yet?
Just go to Seller Central and look at the Contents tab in your Shipment Summary. If you see a date listed there, please keep in mind that our fulfillment centers need some time to receive your units and transfer items to other centers that are closer to customers.
For more details, you can check out our help page on Reconcile your shipment.
Let me know if you need any help with this!
Ezra_Amazon
Hi there @Seller_6B7B4rxbNc2HO
The partner has opened a new case (ID: 10863085622) to continue working on your original case (ID: 10775710192).
Can you confirm if you've received their message?
Cheers, Ezra
