Unable to access Brand Analytics
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Seller_CE8CSUzSTrw2G

Unable to access Brand Analytics

I have assigned "view" rights to Brand Analytics for a user, but it's still not showing up under Brands, and when she tries to access it from https://sellercentral.amazon.com/brand-analytics she gets this error "Invalid Access. You do not have permissions to view this page". I have a support ticket in, but they are not helpful and do not seem to understand the issue. Anyone else experienced and fixed this? This is referring to a US store.

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2 replies
Account Health
Tags:Account users, Seller Support
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2 replies
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Stevie_Amazon
In reply to: Seller_CE8CSUzSTrw2G’s post

Hi there @Seller_CE8CSUzSTrw2G,

Thank you so much for utilizing the seller forums! I hope this finds you well.

I am going to engage with another community manager who will review this further.

Take care,

Stevie.

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user profile
Josh_Amazon
In reply to: Seller_CE8CSUzSTrw2G’s post

Hello @Seller_CE8CSUzSTrw2G,

This is Josh from Amazon. Thank you for contacting our Forums!

I understand about the situation you are experiencing with the "view" rights to Brand Analytics for a user that are not working. You've mentioned that you have a support ticket, can you please give me the case ID so I can look further?

Also, below you can see a couple of resources that might help you:

Set and edit user permissions

Brand Analytics

Kind regards,

-Josh

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