Premium Delivery Eligibility - Appeal
Has anyone experienced difficulties with appealing Premium Delivery removal through the appeal process?
I'm now in day 5 of the dispute. The claim is my VTR has dropped to 75%. I buy all of my shipping through Amazon and the tracker ID is automated so this can not be my issue. I have sent numerous emails to the appeals email and I have either a invalid email address used (which is not the case) so I re submit the email again and get the response I need to provide an plan on how to improve. How can I improve an Amazon automation issue?
5 days and going, this is absolute incompetence in my opinion. Any help would be greatly appreciated.
0 replies
Seller_ae51e0CJoHqCX
I think you need to do the report to find out which order it is that has caused your vtr to drop.
If it is showing 75%, I'm guessing you have only 4 orders during the time frame that have been ordered under premium shipping and there will be one of these orders causing the issue.
Buy shipping does not protect your premium delivery eligibility.
You can download the delivery report and this will give you the exact reason why it has dropped and you can then tackle this issue. It may have something to do with the type of service or when it was dispatched. Perhaps it was ordered but not scanned.
Most of the issues that Amazon come across are dealt with by seller support who just copy and paste policy at you. You have to gather the information and then spoon feed it back to them.
Unfortunately when Amazon creates the issue, you do have to do all the leg work to find out what issue it is that they have created and then tell them how to deal with it.
You can't approve an automation issue, unfortunately you have to try and respond that will trigger the automation rules or AI that they are using to settle your issue.
You will never get Amazon to amend or fix anything that is caused by Amazon. You have to work out the issue for yourself. This is when I say go back to the report, draw off the reason and then send them a plan of action to reinstate it. These things are system generated, you have to respond in a system generated fashion.
Seller_76AUwmqvSyRIM
Seller Support will tell you anything to get rid of you.
Account VTR has nothing to do with Premium Delivery eligibility. Have you actually checked in the Premium Eligibility page to find out what is actually the issue? Is it Premium VTR?
What service did you for those premium orders? It's highly unusual for premium orders to be affected for VTR? Was there no final delivery scan?
Seller_ZQyopdiwkUHOZ
Can you post the report here so we can see what might be causing the issue.
If this has happened 8 times, there's no way it's an Amazon glitch. That's too many times to have happened to one account without happening to other accounts as well. There would be a ton of people bringing up the same issue.
Seller_TufyJDtetbrlU
Im having the same issue with postage bought through royal mail, there's definitely an error somewhere
