Inquiry About Unexplained Deduction from Account Reserve Balance
Dear Amazon Seller Support Team,
I am writing to inquire about an issue concerning my account's reserve balance. Recently, my reserve balance was transferred to account-level reserve, and subsequently, the entire amount was marked as expenses without any explanation.
Despite opening multiple cases, I have yet to receive a satisfactory response regarding this matter.
Could you please investigate and provide clarity on why this deduction occurred and ensure that any errors are corrected promptly?
Thank you for your assistance.
Best regards,
AUBELUNE
0 replies
Micah_Amazon
Hello @Seller_3K9DLCvCzRJjl,
Thank you for your post. My apologies on the frustration that this has caused. Have you went into the View Transactions report? This page displays a summary of account transactions that have occurred since the last settlement period, up until the prior day's close. A transaction can be an order, a refund, or an Amazon-initiated charge or credit.
You can modify the transaction summary view using the filter and search options.
Filter view by: Use this option to choose the type of transactions to display:
- All transaction types: This is the default.
- Order Payment
- Refund
- Miscellaneous Adjustment: This includes service-related fees such as subscription fees, and other Amazon-initiated credits and charges.
- Chargeback Refund: A buyer initiates a refund through their credit card company.
- A-to-z Guarantee Refund: For more information see the A-to-z Guarantee Help page.
Would you kindly share your most recent seller support case ID with me in this thread as well?
I would like to review and escalate on your behalf.
Cheers,
Micah
