I had received an email stating that my listing has been blocked in the catalog because it is missing the ingredients. No matter how much I contact the support team, I am not getting a response on how to update the ingredients. The listing is for a food supplement.
Below is the reply what I am getting from Amazon team
"We received your appeal, but we are unable to reactivate your ASINs at this time.
Why did this happen?
The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.
What actions do I need to take?
To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:
ASIN: B0CCPL3DPD
Title: Minadex Multivitamin Liquid for Adults & Kids (Delicious Orange Flavour), 150 ml - Omega-3 & Vitamins A, B2, B3, C, D, E for Reduction of Tiredness and Fatique
Recommended changes to be done: Kindly update ingredient information in the 'ingredients' attribute field for further review.
This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field. The sale of such products is prohibited on Amazon.co.uk. In order to reinstate ASINs that have been suspended, please complete the ingredient information in the ingredient field. Once completed, you do not need to contact Seller Support for reinstatement as your ASIN will be reinstated within Two business days after the ingredients field is populated with the required information. If you are unable to make these change, please contact SPS for assistance".
No matter what We do Call, Msg or email Amazon I get the same response. We are ready to comply with Amazon but we will need Amazon to respond us for once and help us to sort this matter.
We are hoping that we have solution to this matter. If some one can advise us what shall be done that would be great.
