Hi,

I'm hoping someone can help! My account has been stuck in verification since April 7th, 2024. I created the account back in January and was able to successfully sell some items, but there was a disbursement limit of 15,000 which I must have reached. This triggered the additional verification process.

The problem is, it's been over two months now, and I haven't heard anything back from Amazon about the verification status. My funds are still on hold, My inventory fees are becoming costly with the amount of stock with FBA and it's becoming quite frustrating.

Has anyone else experienced a similar delay with verification ? I've submitted all the required documents, so I'm not sure what the hold-up is.

The last I received was,

"Hello,

We are currently reviewing the information that you have provided. We will contact you as soon as we have completed this review or if we need any further information.

We cannot give you an exact deadline, but our team is working hard to complete verification as soon as possible.

The Amazon Payments Team."

If anyone has any advice on how to expedite the verification process, I'd greatly appreciate it. Thanks!

Case ID: 9700915252

@Seller_XUNeUuvrQDpgP@Seller_fgtTzyHQfOM1x @Seller_pKdF0dnvoraDu @Seller_yk3kzHpjMMa4B @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

Hi everyone.

I'm a small academic book seller, and it's shortly the start of Semester A for all undergraduates and this is my main selling period in the year. I've spent a lot of money to buy stock.

I knew the Account Level Reserve was coming, but did not apply to postpone it as I thought I'd just bite the bullet and get it over with.

Amazon decided to apply the ALR to my account from mid-August, my last pay day was 11th August, but how they are calculating this, I have no idea. I send books via 'Buy Shipping' from Amazon via Royal Mail. Each parcel, while not strictly tracked, shows delivery date and proof of delivery when you enter the tracking code in Royal Mail Track and Trace. I haven't gone through all my sales, but two books, sent on 18th and 19th August were delivered, with proof, on the 22nd August. Surely DD+ 7 would mean the funds would be disbursed after 29th August.

It's really an awkward situation as I've borrowed money to buy stock, as I do every year, and what is being withheld would pay down a lot of my loan and cut the amount of interest I'm paying.

My account is Healthy. I had one awkward situation, where Royal Mail ripped a customer's parcel with an expensive book and left it outside his door in the rain. I settled that with the customer and gave a full refund. I currently have two pending refunds for 'Accidental Orders', both approved for return, but the customers haven't yet sent the books back. One of those orders was recent, so I'm not so worried about that, but the other customer has not sent back the book for over three months, despite a few reminders. Would those 'Accidental Orders' affect my ALR?

Has anyone gotten successfully through this initial stage and started getting their payments again?

Actually, I looked again at my payments page. It's even more confusing. My normal disbursement day would have been today and I had zero payment, but I did sell one book since the scheduled payment time and it's scheduled for payment on 15th Sept. Does Amazon intend to keep all the money I made since 11th August? I thought it would be a rolling system whereby we would be paid for our sales when the risk of the orders being refunded was over.

Any insights much appreciated.

Thanks

Alan

Hi,

Please confirm how much time it will take account verification as my account is showing pending for validation last 10 month, My VAT is already activated in UK.

Due to this my payment never disbursement in my account and i am not able to send my FBA shipment in UK marketplace.

Please confirm need to be done from my side