Hi, I just upgraded my plan from Individual to Professional and then about 10 minutes later my account was deactivated, for seemingly no reason.

I uploaded one of the bills it asked for and submitted it. It was rejected. Confirmed there's a valid credit card on file.

I went through the 'take a photo of your government id and yourself' process (which I'd already done originally when I signed up for the Individual plan ages ago) and the page I uploaded the ID/face photos to now says the below:

"We have completed our review of your document and information. We are conducting further checks on the document and information you provided during registration and we may contact you by email for further clarification within two business days."

Meaning I could have to wait another 4 days, when I've literally gone through all these checks already and changed nothing apart from upgrading my plan.

I don't even know if further checks are being done as the Account Health page just says 'Reactivate your account. Status: Your submission is required'....

I'm not quite sure what the problem is or why the documents I uploaded weren't sufficient, but from searching through these forums I'm not the first to have this issue. Unfortunately, none of the posts I've seen have mentioned any kind of solution or why it happens?

Perhaps someone who works at Amazon could provide me with some help/an update please?

@Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_Huz6FT08OxHAR

Thanks

hello,

I’m a new seller, i’ve just imported some products to sell on amazon, when filling my listing details, i couldn’t put a product id because i dont know what it is. I’ve taken my time to go through seller university, watched some youtube videos, but i’m still really confused. The product i want to sell is not a branded product. I’ve even sent a mail to amazon support team explaining my frustration, but no reply

I’m really really trapped. Please if anybody will be kind enough to guide me on how to get product id for my products, i will honestly appreciate it.

Thank you

I hope someone can help. Amazon is not helpful in this matter. I have a children's book listed as a product, however I noticed that it never comes up in searches, despite me putting in all the appropriate keywords. (here: https://www.amazon.co.uk/Mollys-First-Festival-Katherine-OShea/dp/1399954067?source=ps-sl-shoppingads-lpcontext&ref_=fplfs&psc=1&smid=A3MNUV8343Q0D6 )

After much debate and confirming my ASIN is searchable, I have been told that as it is a media product, I am required to provide a "subject keyword attribute to construct a keyword". However, this is apparently only available on the professional selling plan. At the moment, I don't even have the keyword tab available, just a tiny box in which to put "search terms" (and there is no way to separate these search terms with punctuation, so it seems very useless).

I just wanted to verify this as I don't think the professional selling plan is appropriate for me. I am one person with one product. I just want it to be found!

If anyone could please please help with this. I am a working mum and I just don't have time to go round in circles with Amazon support, and about ready to close the account down. I don't want to have to upgrade to paying £25 a month for something I don't need, or that still won't work.

Thanks

ASIN is 1399954067