Featured Box Inactive Post ODR Repair
ODR went above 1% about 2.5 months ago. We lost all our featured offer eligibility. It has been 2.5 months now, ODR back to below 1%, late shipment rate past 30 days 0%, cancellation rate 0%, on time delivery 99.36%, tracking upload rate 100%, feedbacks are great, pricings are great, even if I enter a product's sale price $0.01 it doesn't give and there is no competitor, it doesn't give me buybox.
Case ID: 15021958601
Please investigate backend, I've heard the backend needs to be reset sometimes.
0 replies
Seller_11OSEBUHQVy8a
@Glenn_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Rose_Amazon
Seller_11OSEBUHQVy8a
@Troy_Amazon@CR_Amazon@SEAmod@KJ_Amazon@Jameson_Amazonrequesting help please, it seems like ODR hitting above 1% once means complete end to featured offer formula? It's been 2.5 months; we've learned our lesson, Requesting mercy.
Seller_11OSEBUHQVy8a
Update: Case ID marked answered but not resolved.
"We’re not able to discuss all the factors that determine Featured Offer Eligibility, but here are some tips to help increase the chance of your offers being eligible:
• Provide great customer service
• Ensure product authenticity and quality
• Prevent chargeback claims"
"We regret to inform to you that Selling Partner Support will not be able to provide any further information."
2.5 months we waited to hear this. Everything on our account has been resolved. Currently, no longer eligible for Featured Offer. Does this mean end of our Amazon career?
Seller_11OSEBUHQVy8a
@Michelle_Amazon@Danny_Amazonsomebody please help. Please also note case ID represents only 1 ASIN, in reality all ASIN have lost featured offer eligibility.
Seller_keSnEDesLFVwv
[Moderator Edit: removed off-topic commentary]
Atlas_Amazon
Hello @Seller_11OSEBUHQVy8a
Thank you for the information provided regarding the loss of your feature offer. I understand that it first occurred when your metric for order defect rate when off target, but that it has returned to normal. I have gone ahead and engaged another community manager to further review your situation and provide insight.
Please continue to refer to this thread with any updates or questions that you have.
Best,
Atlas
Seller_2ocdeVST6pSqj
Atlas_Amazon Were having the same problem, and same timing. All books, media, and other items have been turned off of feature offer. Most buyers dont know to click on the see buying options button. Amazon is hiding availability and sales are hurting because of this ridiculous setup on amazon. Why suppress potential business?? The featured offer for us was turned off at the same time as the original poster, and when we wrote seller support got the same response of we cant discuss why etc etc. Were also stuck with hundreds upon hundreds of books and single issue magazines etc that haven't moved at all since this happened back in February. I don't know what were going to do. Were not even fba, were fullfillment by merchant. Whatever happened in February when featured offer was turned off for tons of sellers (there are countless complaints about this in the forums) its killed off business. It's not right.
Seller_WsdULSSIajCRd
@Seller_11OSEBUHQVy8a Please tell us what steps you used to get this resolved! Did someone help, if so, who did you contact? Or did it simply just get fixed on its own?
Seller_11OSEBUHQVy8a
Hello, @TaylorR_Amazon, we received your response "We’re not able to discuss all the factors that determine Featured Offer Eligibility, but here are some tips to help increase the chance of your offers being eligible" and eligibility list. We 100% qualify all of that and our listing is still not featured offer. This is 100% wrong internally, we request if another review could be done. Case ID for this case: 15045318911
