$50,000 FBA Inventory Liquidated – Removal Order Triggered by Auto-Removal, Cancel Button Greyed Out
We are a long-time Amazon seller urgently needing help with a platform issue that has caused a significant financial loss.
On June 17, a removal order (ID: nqcSuowRkZ) was automatically triggered due to auto-removal settings. The inventory is valued at over $50,000. We realized the mistake quickly and tried to cancel the removal order while it was still marked as “Pending.” Unfortunately, the Cancel button was greyed out, and Seller Support told us it was too late—even though over 1,100 units were still unprocessed.
We've:
1.Opened multiple cases
2.Spoken with Seller Support on the phone
3.Escalated via executive and legal emails
Still no resolution. and units are being liquidated every minute!!!
We are pleading with Amazon to:
1.Stop the unprocessed inventory from being liquidated
2.Investigate why we were locked out of cancelling a pending order
3..Provide compensation for the units already lost, if irreversible
This is not a minor error. We are a small business, and this loss is devastating. Hoping someone from Amazon sees this and can help escalate or provide internal contacts that can actually resolve this.
Has anyone faced this and been able to recover inventory or get support to act in time?
Any help or advice appreciated.
0 replies
NR_Amazon
@Seller_tSSu4rIrH0VTo I'd be happy to jump in and assist!
I'd be happy to jump in and assist here! Do you happen to have the Seller Support case ID handy so we can look at the details?
Typically, once a removal order is submitted, you only have a short period of time to cancel the order. The removal order can be cancelled if it’s in Planning status (removal orders will normally only be in planning status for a few hours).
Once the status of the removal order has changed to Processing, you won't have the ability to cancel the order. There are times during peak periods such as Prime Day, holidays, etc where removal orders can stay in the Processing status for multiple weeks.
I hope this helps clarify any questions on removal orders. Feel free to reply back with the Seller Support Case ID when you have a chance!
NR_Amazon
