My verification has failed, I got no help, and new accounts rejected
Hi,
I have created a seller’s account (in UK, as I also live in the UK) a weeks ago with business type Sole Proprietor. I realise now that this was the wrong type to select (the description and some of the forum comments confused me) although I should have selected Limited Business. I provided all documents for verification however my account got deactivated and I was requested to book a video phone call. The link however, did not work to book this call, the page I keep getting when I try to book the call is:
So I created another account, also with Sole Proprietor, (not knowing at the time that this is probably the wrong type) and tried to see what I must have done wrongly in the first attempt (a desperate move since no-one was able to help me). At this time I also didn’t know that creating a new account is not allowed - I was under the impression that my previous account is still dead as I haven’t eve gone through the verification process.
But…the same thing happened with my second account!
After many frustrated emails sent and cases raised, with STILL NO HELP AT ALL, I realised that I have selected the wrong business type. So I went to create a new account, with the correct business type this time, however this time my account has been rejected (not suspended!) because I already have two accounts created previously. So I was asked to delete them within 14 days otherwise I will never be able to sell on Amazon. But when I asked how to delete them, I was told that I need to first COMPLETE THE REGISTRATION! This is nonsense, I am back at square one, still struggling to get anything done on those first two account as they are deactivated and I am unable to delete them (same "“This account is suspended” page shows up when I try to delete my account.)
Please help, I was so excited to sell my products on Amazon and to build my online shop on there, I would have never thought that creating an account is such a painful and disappointing process!
36 replies
Seller_m1RARLawJb3X5
Hi,
I have created a seller’s account (in UK, as I also live in the UK) a weeks ago with business type Sole Proprietor. I realise now that this was the wrong type to select (the description and some of the forum comments confused me) although I should have selected Limited Business. I provided all documents for verification however my account got deactivated and I was requested to book a video phone call. The link however, did not work to book this call, the page I keep getting when I try to book the call, basically asking me to register my US marketplace. The contact link that everyone keeps sending me from support is also not working, I only get the page of “This account is suspended” and nothing else. Basically, I was stuck and hopeless!
So I created another account, also with Sole Proprietor, (not knowing at the time that this is probably the wrong type) and tried to see what I must have done wrongly in the first attempt (a desperate move since no-one was able to help me). At this time I also didn’t know that creating a new account is not allowed - I was under the impression that my previous account is still dead as I haven’t eve gone through the verification process.
But…the same thing happened with my second account!
After many frustrated emails sent and cases raised, with STILL NO HELP AT ALL, I realised that I have selected the wrong business type. So I went to create a new account, with the correct business type this time, however this time my account has been rejected (not suspended!) because I already have two accounts created previously. So I was asked to delete them within 14 days otherwise I will never be able to sell on Amazon. But when I asked how to delete them, I was told that I need to first COMPLETE THE REGISTRATION! This is nonsense, I am back at square one, still struggling to get anything done on those first two account as they are deactivated and I am unable to delete them (same "“This account is suspended” page shows up when I try to delete my account.)
Please help, I was so excited to sell my products on Amazon and to build my online shop on there, I would have never thought that creating an account is such a painful and disappointing process!
Seller_NoMNQDGnEW5Bx
The normal way amazon works is you need to get the first account fixed and then close the rest down. So on the first one, contact seller support to allow you to change the legal entity and take it from there
Seller_amUAzjvL5uIzu
After trying to open 3 accounts unfortunately you chance of selling on Amazon is nil.There is no point commenting any further.
Seller_amUAzjvL5uIzu
Dont open 2 posts for the same problem.
Seller_DROodOAYHftnc
You are not allowed to keep opening multiple accounts.
As said you will need to activate the very first account you opened.
First of all, are you registered with HMRC as self-employed sole-trader ? that must be the first thing you do, and receive your UTR.
…but have you registered as a ltd company ? that is not usually the way to start off in business, but you DO need a Business Seller Account on Amazon, not Individual.
Seller_DROodOAYHftnc
I’ve just realised - this is a duplicate thread, can it be merged please.
@Jessica @Julia_Amazon
https://sellercentral.amazon.co.uk/forums/t/deactivated-accound-during-verification-created-another-account-and-now-thats-rejected/576263/5
OOps, just realised you already have - thanks !
Julia_Amzn
Hello @ Aya_Varga,
I have moved your thread to the Account Health folder, where you will get more support from our agents.
Kind regards,
Julia.
Abella_AMZ
Hello @Aya_Varga,
I’m Abella from Amazon, here to assist you.
I’ve reviewed your post and understood that you have concerns related to “Verification Process”.
Thank you @russ @JillyB1 @Sequin @anon38053249 for the inputs.
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
To Know more about Verification Process please click here.
As per Amazon Policy seller can only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing.
If you have more questions about our Multiple Account Policy, please go through our “Selling Policies and Seller Code of Conduct
As correctly addressed by @JillyB1 you need to work on re-activation of your very first account.
If you don’t have an option to submit the documents you can create a case and attach the documents. Please follow tha pathway to create a case Seller Central > Help > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select issue.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_2Bt9nR1rrLGUz
Hi Abella, thank you for you help and you message! I appreciate it!
Here is the latest responses I got for all the accounts I created (as you suggested, I am trying to close the second and third and focus on verifying the first). What should I do next in your opinion?
FIRST ACCOUNT:
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services. Amazon Payments is a trading name of Amazon Payments UK Limited.
Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this e-mail.
SECOND ACCOUNT:
Hello,
Your request to close your account has been rejected.
You will be able to access your Seller Central account for the next 40 days from the day your payments account has failed our verification process. After this time, you will not have access to Seller Central, including your financial reports.
If you have funds in your account, you can request them after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days from the day your payments account has failed our verification process, but they may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.
If you have any items stored in Amazon fulfillment centers, within the next 30 days from the day your payments account has failed our verification process, contact Amazon Services Europe S.à r.l. to create a removal order:
https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html
You can choose to dispose of this inventory or have it returned to you. If within the next 30 days from the day your payments account has failed our verification process, you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.
Within 30 days reply to this email if you wish to appeal this decision. You may be required to provide additional information and documents during an appeal process.
We’re here to help
For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe S.à r.l. at any time:
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html
The Amazon Payments team
THIRD ACCOUNT:
Hello,
For reasons of privacy and account security, any email correspondence about your Selling on Amazon account must originate from the primary account holder’s sign in email address. The e-mail address you have used to contact us is not registered to a Selling on Amazon account.
Please write back from the primary account holder’s sign in email address registered to your Selling on Amazon account. You can view or edit the primary account holder’s sign in email address in Seller Central under “Settings”, “Login Settings”.
If you have any questions, you can contact us at any time, by clicking the link below and selecting “Your Account” and then “Account Verification”: http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html
The Amazon Payments Team
Seller_2Bt9nR1rrLGUz
Thank you for your messages! What should I wait for? The last email on first account sounds like they made up their mind…should I raise it to them to ask for details? Not sure what to do
