I contacted support but as usual they wanted to answer a completely different question. The case ID is 10630064192 , Can anyone help?

I didn't realise Amazon was going to calculate EPR in France until I received an invoice for over 600 Euros for packaging that should not be charged at any more than 20 Euros. This is because Amazon have taken it upon themselves to base my packaging on other 'similar' products, and incorrectly included a lot of plastic packaging, which I do not use.

I have been trying for over 4 months now to resolve this but get nothing but the same automated email replies from Seller 'Support'.

Does anyone know a way to resolve this? The funds were taken from my seller account and I want them refunded!

How do I get UIN numbers to satisfy the EPR compliance and avoid Amazon keep charging me? I am a reseller so I do not have one "upstream supplier". I recycle all of my packaging and I sell only books and music. I obtained a LUCID number easily enough to resolve this for Germany, but I can't see how to bat it away for France or Spain.