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VTR Issue despite buying postage off amazon
Hello,
I purchase my postage through amazon Buy shipping service for 100% orders however, still orders are being added to the VTR report. Did anyone else faced the simmilar issue?
0 replies
Seller_UdCB3aWxjRwo9
Just noticed the same thing. I always check out VTR each day and today it's dropped to 96%. The report is reporting all our Large Letters where postage was bought on Amazon (RM24 that didn't receive a postie scan). I've not seen any Amazon notifications where Amazon bought postage would start counting to VTR (they were always protected before) so assume this is a temporary glitch?
Seller_hUp93TDHDYcmD
i have the same issue today, mines dropped to 85% even though all the labels were purchased through Amazon, im on a chat with them and they are saying its because royal mail hadn't scanned them, they are saying it has no impact which it clearly has as my performance has dropped !
@Julia_Amazon can you help? my case id is 10705486972
Seller_aIBaQUN6G2myp
Same here, just started to day to find my otherwise excellent VTR has dropped to 75%, despite all labels purchased through Amazon Buy Shipping.
I hope Amazon won't be taking action against us for following their policies!
Seller_xZRDadMi79KVw
Yes, I also have this on mine this morning, on looking through the reports it is all LL 48 bought through Amazon buy shipping that have not been scanned on delivery, hopefully this is a glitch that get's sorted soon.
Seller_g1iS3CyD4zQ2y
I have just spoken to account health who say it is a glitch that they are working on now & we don't need to do anything.
Seller_CK4uVgepFK2eb
Had the same issue and same conversation with Account Health team who confirmed it is a technical issue that the team are aware of and working on. Was told to carry on as usual and not worry about it.
Fingers crossed it will get sorted soon
Sarah_Amzn
Hello @Seller_5ljMHkAO7cKfJ, @Seller_UdCB3aWxjRwo9, @Seller_hUp93TDHDYcmD, @Seller_aIBaQUN6G2myp, @Seller_tFx5glRVZd6uz, @Seller_xZRDadMi79KVw, @Seller_CK4uVgepFK2eb,
Thank you for raising this issue. We have collected all your concerns and forwarded them to our partner team for review.
We will provide updates as soon as we receive new information.
To ensure effective tracking, please add any additional comments to this megathread: VTR Issue Again 14th January
Kind regards,
Sarah.
Seller_RguKGMHvWFmo3
Yes 100% Amazon Seller Support not helping and stating its my fault because its not been scanned by Royal Mail but all bought from Amazon Buy Shipping. My VTR is down by 33%
Seller_P9tBSYLzS1rDO
We've ha the following reply from the account health team after our VTR dropped ( all labels bought via Amazon ).
"We want to inform you that we are aware of the current system-wide issue affecting Royal Mail tracking IDs.
Our technical team is actively investigating and working to resolve this matter.
Please be assured that:
- This is a known system issue
- Our team is implementing a solution
- You may continue processing and fulfilling orders as normal
- No action is required from you at this time
- Any "Risk of Deactivation" warnings displayed on your account due to this issue should be disregarded, as your account will not be deactivated"
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