我的产品被错误的投诉了，要去哪里上诉

我的一个老产品被同行恶意的投诉了。同行投诉我侵权品牌 blinger，但是我的产品和图片里面并没有这个词。绩效里面让我提交在5月18号前提交申诉材料申诉，否则就在5月18号下架我这个产品，我提交了我的品牌证书，购买发票，都被驳回。我真的很冤枉。 没有侵权别人权益也可以被投诉成功。联系账号绩效经理也联系不上。店铺后台显示电话显示电话已经接通，但是我这边电话铃声一直没有响。开了case，客服说没有权限，让我电话联系账号绩效经理。但是绩效经理电话怎么也无法接通。

One of my old products has been maliciously complained about by a peer. The peer complained that I infringed on the brand blinger, but I don't have this word inside my product and picture. The performance inside let me submit in May 18th before the submission of complaint material complaint, otherwise in May 18th off the shelves I this product, I submitted my brand certificate, purchase invoice, are rejected. I am really wronged. There is no infringement of other people's rights and interests can also be successful complaint. Contact account performance manager can not be contacted. The shop background display phone shows that the phone has been connected, but my side of the phone ringing has not been ringing. When I opened the case, the customer service said that there is no authority, let me contact the account performance manager by phone. But the performance manager phone can not be connected.