Reactivate listing

Hi there,
Due to wrong customer complain, one of our Asin got deactivated, tried to actiavte few time by share available doc, received below notification. Asked amazon help , but same robotic replies. Any one to guide us through please !

Notification Quoted as
Dear Seller…
We received your submission but do not have enough information to reactivate your listings at this time.

Please send an updated plan of action that explains:
– Greater detail on the root cause(s) that led to the complaints about the condition of your items.
– Greater detail on the actions you have taken to resolve the complaints about the condition of your items.
– Greater detail on the steps you have taken to prevent future complaints about the condition of your items.

Here are a few things to consider as you create your plan:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
– Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
–Review your communications from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders.