Seller fulfilled prime offer are not coming on buy box only non prime offer are showing
Hi
I have noticed that since morning my Seller prime offers are not showing on the buy box but the non prime offer are in buy box, has any one else have the same problem?
regards
Semi
17 replies
Seller_QaTsf8sF2oNGj
I have the same problem.
All items now have no shipping price so you can’t use automated pricing no more as well.
Definitely affecting sales, hopefully it gets fixed soon!
Seller_DXdNeV8CXfQ6b
For what it’s worth, I did get an acknowledgement that Support could replicate the problem:
Blockquote Hello from Amazon Selling Partner Support,
I understand your concern in regard to change the Shipping template to Prime Template and the ASIN not winning the Buy Box.
Upon checking I see that the ASINs are not yet assigned to Nationwide Prime.
I have replicated the same from my end and I can confirm that changing the ASIN templates from Standard to Nationwide Prime is not changing there Buy Box status.
You may confirm the same from the Screenshot attached in the email.
It was pleasure assisting you.
Have a great day ahead!
Speechless really… losing sales and support replicate the problem and wish you good day.
Seller_JHKNkdPHqBmdI
Speaking to SS now about similar issue, my offer (although cheapest and prime eligible) shows on 3rd page of ‘other sellers’ and says ‘not available’ despite 30 in stock…
Seller_rUtbbwWBThGjO
we are exact same. despite being cheap and on prime. our offers are not coming in buybox at all.
however non prime offer from other seller are in buy box.
Seller_OBg1JfpAFeFHv
Posted in a previous discussion 
We have the same issue too. If you disable the Prime badge on a product ie. change to a non prime shipping template then the product shows. The problem seems to be it can not at the moment connect a fee to Prime products. It will still show though if somebody logs in from another country which is why I spent over 40 mins to customer services as I got through to India.
If you go to your inventory, you will see that the fee preview on each product is – rather than an amount. At least there are a number of reports of this problem to Amazon, hopefully they will rectify it soon as it is losing my company a lot of money in sales.
Seller_OBg1JfpAFeFHv
Also it would be good to know if other sellers with the same problem are posting through Royal Mail or another way (DPD or Amazon Dispatch) as I have a feeling the problem is tied in with Royal Mail dispatch.
Seller_rUtbbwWBThGjO
I have Spoken To Seller Support. there is and ongoing issue with buybox. they told me it will take 24-48hours to get it resolved.
Seller_DXdNeV8CXfQ6b
Just a thought - everyone in a G** postcode?
Browsing other listings for broken BuyBox and seeing that it might be limited to those sellers within the G** postcodes.
Seller_QyGITXrmserPp
It’s affected us too; while it’s bad, I’m sort of relieved it’s not just us.
Seller_WR7T6V9G62OSg
We seem to be having a similar issue also. Slowest Saturday since the Christmas break. Is this affecting all shipping methods that are non FBA? I believe we are MFN (we get a daily pick up by Amazon) and it is 100% effecting us.
