Can't proof that item is authentic
Hello, I provided a lot of documents ( invoice, screenshots, statements) but still can't proof that my item is authentic. I really don't understand what else to provide. I have been selling on Amazon for 4 years and have excellent reputation and reviews. This problem is with my second account I was using for another business model. The thing is that there was no Test buy or complaint about this Item. Please, help me to reactivate my account
12 replies
Seller_OvL8C4BJWiuS9
If the complaint comes from the brand you are selling, they don't need a test buy. Are both accounts completely separate (they do not sell the same items)? Where do you source from?
Seller_nRFmxiQg4EGrw
A copy of your Letter of Authorization from the brand in question allowing you to sell their products on Amazon would be a good start.
April_Amazon
Hello @Seller_v766rTNhNTiKH,
My guidance would be to review the original performance notification and provide exactly the documents requested for the ASIN's involved. As you mentioned above, when invoices are required, proof of supply chain is usually required.
For more information on Product Authenticity and Quality help, please review this. For invoice requirements, please review this.
For additional information specific to your account, you could provide your original Performance Notification, a case ID or ASIN for review.
Thank you for reaching out on the forums. The forums community and I are here to support you.
April