My customer entered an incomplete address, and we have contacted them but with no responds. How do we cancel without affecting our matrix.

Please advise

The postcode they gave is in a completely different part of Middlesboro their city. Then when I search their street name, Number & locality on google the address comes up as being in stockton-on -tees but is that near Middlesboro? Even if the address is correct the postcode if def wrong. It's quite an expensive record LP they ordered I don't want to lose it. & I cannot afford to lose the postage price. I could msg them but buyers hardly ever reply. I cannot find the correct postcode & shouldn't have to anyway

Hi everyone,

We’ve been facing a recurring issue that I believe many other sellers might relate to.

When fulfilling orders, we often receive customer details where only the first name is provided no surname, initials, or anything else. Unfortunately, most couriers do not accept shipments with just a single name on the label. It creates a logistical problem and raises the risk of delays or even returns.

We’ve been trying to resolve this by politely messaging customers and asking them to provide their full name. However, in our experience, 9 out of 10 customers never respond, leaving us stuck. In some cases, we’ve had to “make up” placeholder names or reverse their first names neither of which is a professional or safe practice. Many names also carry cultural or linguistic meanings, and altering them could unintentionally cause offence.

As sellers, we’re trying our best to provide fast and reliable service, but this puts us in a difficult position where we have to choose between delaying dispatch or risking problems with delivery.

We kindly request that Amazon consider implementing a solution to this perhaps by requiring customers to provide a full name at checkout, or by adding a system prompt if only a single name is entered.

This would not only help sellers ship orders accurately and on time but also improve the customer experience overall.

Would love to hear if others are experiencing the same and if Amazon has any plans to address this.

Thanks