Negativ feedback
@Maja_Amazon @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon
I have received negative feedback on order 204-5662494-2999530 stating it was late delivered, however it was actually delivered 2 days earlier than the estimated delivery date. I have tried to get this feedback removed but Amazon just keep closing down the case with no action and I'm not able to to contact the customer either. This is just so unfair. Can you please see if you can help get this removed.
Many thanks.
TNP
23 replies
Seller_ZVAz3d5lZuGid
All the mods you have tagged will not see them, because they are not highlighted in blue. You need to start typing their name then select from dropdown. eg. @Maja_Amazon @Spencer_Amazon
Seller_oCwYfwNQZwFJk
thanks Jilly.
@Maja_Amazon@Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon
I have received negative feedback on order 204-5662494-2999530 stating it was late delivered, however it was actually delivered 2 days earlier than the estimated delivery date. I have tried to get this feedback removed but Amazon just keep closing down the case with no action and I'm not able to to contact the customer either. This is just so unfair. Can you please see if you can help get this removed.
Many thanks.
TNP
Sarah_Amzn
Hello @Seller_oCwYfwNQZwFJk
I'm Sarah with Amazon.
Have you already requested the removal of the feedback through Feedback Manager?
Also, can you please share the Case ID opened with Seller Support?
Kind regards,
Sarah.
