Incorrect channel to appeal
Hello,
This email is not the correct channel to submit an appeal to reactivate your account. Account reactivation requests sent to this address will not be reviewed. Please resubmit your appeal and relevant information for reactivating your account by clicking the Reactivate My Account button on your Account Health Dashboard in Seller Central or through the Amazon Seller app.
You can access your Account Health Dashboard and view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health experience displays how well your account is performing against the performance metrics and policies required to sell on Amazon and allows you to appeal any violations.
To reactivate your listings once your account has been successfully reinstated, please visit the Account Health Dashboard and click on the Appeal button next to specific violations and complaints in the Product Policy Compliance section.
Thank you,
10 replies
Seller_tRSKd1hvPgCI8
And i am submitting plan of action then i got that email .incorrect channel to appeal.Please let me know who is the right channel to appeal
Seller_9JevIYqFVdd9N
Hello @P_J_TEXTILES,
Thanks for getting in touch. Ideally, we would have the option to respond to the notification by clicking on the appeal button through performance notifications. When we click on appeal option we would be able to submit a plan of action.
There is an alternative way where you can send your appeal to the concerned team.
What you can do is, draft your appeal from your registered email address and send it to the email alias where you had received a notification from regarding the account status.
For example- if the notification was sent from the email alias i.e xyz@amazon.co.uk.
You could send an appeal to the given email alias (xyz@amazon.co.uk) from your registered email address (for example i.e abc@gmail.com).
Hope this helps.
Noah
