Order ID: 113-0007853-0047400
Facts in the case: Customer filed an A-Z without ANY contact.
Appealed based on the NO CONTACT rule of the A-Z Policy.
A-Z Policy for Sellers: https://sellercentral.amazon.com/help/hub/reference/G27951
A-Z Policy for Buyers: https://www.amazon.com/gp/help/customer/display.html?nodeId=GQ37ZCNECJKTFYQV
Both of these state the Customer MUST contact the seller FIRST and give them 48 hours to respond. This customer did NOT contact me period. It doesn't matter if the item was delivered or not, the customer did NOT contact me and give me the opportunity to either prove delivery or refund or anything. Based on that, this SHOULD have been funded by Amazon and the ODR removed. I need a MOD to help escalate this because my appeal was denied for "not proving delivery"... I appealed based on POLICY of the customer not contacting me before being allowed to file a claim. This SHOULD not count against me. Amazon went against policy and allowed the customer to file the claim without contact. I need this escalated. Please.
@Seller_RSwABJNHpHnEZ @Seller_l3eCP9f1PtJXC @Seller_nS0jcFQNDLG3e @Seller_GEZPMc4CeQfh6@Seller_4GjtS9k0cnHHv@Seller_guPeMXBrBxqyU@Seller_YeWcEeTwlVO93 @Seller_OOVUXZLmb2UEH @Seller_Lz6S1nnAIzbYB @Seller_q5VULSdzfEHW0 @Seller_khUF6HPR2AHxu
