Customer says item not received from december 2019?
customer says item not received from December 2019 ? I CAN’T CHECK ADDRESS BECAUSE FULL ADDRESS NOT SHOWING ? Is this something Amazon does or is this customer error ?
0 replies
Seller_f5cnodyVjLD4S
Yes, this is customer services passing on a message they have received, only they can open an A-z claim on the customer’s behalf.
But don’t worry after all this time it’s too late to leave feedback and your metrics won’t be affected as this is out of policy.
Seller_QyPYkLGi6rr1f
Thank you, though I don’t know why full address is withheld, having customer full address would help to check order was sent to correct address, customers do put wrong address and wonder why not received
Seller_xUKHc5xSYJmI4
A-Z claim cannot be made after 90 days. Royal Mail will not accept claims after 80 days.
Seller_xUKHc5xSYJmI4
When you report the claim to Royal Mail this is what you have to declare
You agreed to our declaration that a false claim for compensation could result in criminal prosecution. And that to the best of your knowledge, the information you have given is correct and truthful. You also undertake to advise Royal Mail Group Ltd immediately if any lost letters or parcels are subsequently traced, and to refund Royal Mail Group Ltd any monies paid in compensation for these items.
