Message from Amazon telling us to refund this customer -
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Here’s a description of the issue:
Product: XXXXXXX
Order number: 206-XXXXXX-XXXXXXX
Return requested: No
Reason for contact: One of our valued customer contacted us because the order hasn't arrive, now it says expected to be delivered by August 23 which is previously expected to arrive on Tuesday, August 20, since this is no good for our mutual customer, we would like you to refund this order. Thank you.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
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I simply said: "No. I will refund if and when the parcel is returned to us."
And, this is after the Customer had already sent this message:
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I should have received this today as you can see you can keep it now I don’t pay Amazon prime for this level of service I will be wanting a refund , abysmal service
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And had already left us this feedback with 1 star -
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"Dreadful service ; these people use Yodel delivery service , as such you will either not receive your order or it will be late ; you have been warned"
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Is this what we are supposed to put up with to sell on amazon? I've had a few shocking customers over the years but I'm just not going to take this because amazon say i should. His parcel is late, true, but is scheduled for delivery 4 business days after order was placed. It isn't amazon prime so it is nothing to do with that service. I pointed this out to him in a message and informed him that he had the option for faster delivery but chose the standard, slower, free delivery.
I also responded to his feedback, I guess if he can say what he likes, even bordering on libel, then I can say what I like too:
"Dreadful that you had to wait for this. It was shipped next day after order was placed and took a whole 4 business days to reach you. I'm sorry we ruined your life."
Amazon won't like it I'm sure, but if they won't offer sellers protection from constant fraud and scams, and then ridiculous customers like this, then they can all go.....