This is getting crazy, we have a customer that put in an A-Z claim for delivery 204-8597270-0909926, claiming he did not sign for the parcel even though they received it. Amazon stated that we provided enough information that proves he received it, but still refunded over £100 to the customer and to keep the boots. However, Amazon said that they will not count this claim against our Order Defect Rate. Well thank you Amazon!

Any ideas how I can get this money back, no doubt Amazon will be silent on this issue.

Just a thought, how many parcels do I receive from Amazon that are never signed for? all of them, does this precedent by Amazon now mean I can get a refund and keep the item on all my deliveries?

So a customer made an a-z appeal using the " Item not delivered " to ask a question and amazon obviously instantly refunded it..

So I appealed the a-z and it was granted but the customer still has the refund and the item, it appears that the refund has not been reversed?

How will I get this corrected?

Please can a Mod look at the A-Z claim for order 204-0139884-8380303

The customer raised an A-Z on Sunday saying it was the incorrect size. In their comments they put the label was right size but item too big. Therefore they were sent the correct size it just didn't fit.

Today they have returned the item and have automatically been refunded on first scan. The A-Z has been closed but the ODR counted against me.

The ODR should not count against me unless someone can explain what I did wrong. The ODR defect should be removed.

I have no option to appeal this as Amazon thinks I issued the refund.

@Seller_ZyGdB49sb7An4@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM@Seller_Udi0JNbTrsmUV