We've run into a situation like this.
We opened the Canadian seller central, opened a new case on the Canadian site seller help page, and then clearly told the seller support team in both the title and content of the new case that our question was about a problem encountered with the product on the Canadian site. Seller Support promised us that they would forward it to the correct review team for action. But as the communication continued, the review team's response gradually changed to, reply to this product, same ASIN, another SKU on the US site, on the US site. None of what they replied had anything to do with the Canadian site...
That's the first thing..
We open up our Canadian site seller manage inventory page, search for this ASIN, and we can clearly see that this ASIN exists on our Canadian site inventory management page. We took a screenshot of this search situation page, a full screen screenshot. And opened a case at the Canadian site, provided the screenshot to them and inquired about the product. The relevant team replied us that they were unable to find this ASIN in our seller central...
That's the second thing.
On the afternoon of May 21st, we received an email telling us that our product passed the review, at this time and before, our products are available for sale. it's a Pre-suppression. But on the morning of May 22nd, we received an email telling us that the product had been deleted from the system. We checked and it was indeed deleted. on the afternoon of May 22nd, we received another email telling us that the ASIN that had been deleted was ready to be sold. It's available for sale. But in fact, until now, May 27th, our products have not reinstated....
That's the third thing.
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fourth, 2024/05/29
We opened case A at 10:00 and asked if our product P had been flagged as an adult product by the Amazon system. the seller support in case A responded that it had not.
Then we opened case B again at 10:15 and asked if the same product P has been labeled as adult by the Amazon system. seller support of case B replied that yes, it has been labeled as adult by the system.
In fact, before we opened the case, we already feel that the product may had been marked as an adult product. But the totally opposite results and conflicting conclusions of the 2 case replies within this short period of time are still so dramatic and unbelievable.
If they were 1 day apart, then I could understand. In this case, I can't understand.....
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fifth, 2024/05/31
Our button cell product was audited for GCC submission, which we submitted. Then it was rejected by the related team, the related team said that our GCC lacked information, we thought it didn't and explained, but the related team just repeated the response of lack of information.
So we contacted the account status support team on Wednesday, May 29th and asked for their assistance. The account status support team promised us that they would go back to the audit team and the audit team would tell them exactly why. We then contacted the account status team again and they relayed it back to us.
After waiting for a day, we contacted the Account Status team on May 30th to inquire about our previous inquiry and if we had received a response. The account status team told us that there was no result and they told us that we could contact them again this Saturday, the morning of June 1, and there would be a result.
Today, May 31st, we contacted the Account Status support team to inquire if we had a result and were told no. We then brought up the fact that the account status support team had previously promised us that we would have a result on June 1, Saturday. However
However, today's account status support team's customer service told us that it was impossible to have results on June 1, and that it would take at least 7 to 10 business days to have results due to the recent high number of cases. This date should be next Saturday. That is, June 8 to have the result.
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sixth, 2024/05/31
We have 2 products A and B labeled as adult. We applied for removal.
The final response, only replied to the case of one product A, the other product B had no response at all, no mention of product B at all, case closed.
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7th, 2024/06/01
We received a reply from Amazon employee ABCXYZ in case A at 10:38 that our item was correctly labeled as adult.
At 14:30, we received a reply from Amazon employee XXXYYY in case B. Our item was incorrectly labeled as adult, and the adult label has been removed for us.
At 15:50, we received a reply from Amazon employee XXXYYY in case C. Our item was correctly labeled as adult.
After seeing so many bizarre things, we've seen it all and are recording it here.
