Telephone scam - help please
I have just received a phone call from what sounded like a call centre environment, a lady telling me someone had tried to purchase an iPhone off my account and it’s flagged as suspicious so should they cancel the order for me? Then they say ‘ok I’m sending you a cancellation code to your mobile number’ can you tell me it when you receive it ,and the code is the Amazon password reset code.
Obviously I didn’t give them the code and hung up. But please can someone tell me what to do next? Is my account secure? I’ve had two password reset emails through as well. What do I watch out for moving forward?
Thank you
26 replies
Seller_7VbclcPFFRTnc
I get these on a weekly basis - as does my 13 year old with no amazon account !
It usually starts off automated and you have to press one to speak to someone
What info did you give them ?
Seller_8Wsckn3UoR095
Report a phishing email - Amazon Customer Service
Send an email to stop-spoofing@amazon.com. & be vigilant.
Identifying false (spoofed) emails – Amazon Seller Central
There’s an example at the bottom of this to report to Amazon with the relevant info.
Seller_77IcbQKVGdZo0
I would change your password as soon as possible. It is possible they know your password and just needed the 2 step verification code to access the account.
As long as you didn’t give them the code you should be okay but change your password just in case.
Also if you use the same password on other sites I would change it there. Try to ensure you use a unique password for Amazon to keep your account secure and not the same password as other sites.
Seller_CTVLqSf2zBomc
Thank you all so much, I’ve changed my password and checked user permissions, bank details etc because now I’m paranoid! Nice little panic attack to start the day 
Seller_CTVLqSf2zBomc
I’m now still getting multiple emails through with OTP codes, one after another. Any thoughts?
Seller_RkpGAsFSJh2Ft
OP, report the suspicious numbers/addresses to the relevant places on amazon (they’ve been commented above). If you’re still getting 2SV messages they might be trying to change your pass as they must know your login address but don’t worry so long as they don’t have access to your phone!
I’d recommend having a look on YouTube for 2 different guys; one is called Jim Browning (channel is the same name) and the other is Pierogi, channel name Scammer Payback. Both go after online scammers and show you how they work, plus give really good security tips. The info is solid, they do fantastic work but they’re also extremely entertaining! The scams are getting better all the time so it definitely pays to keep educating 
Seller_saK5Ah2SaNYjL
Go to BBC iPlayer and search for “Scam Interceptors”.
I watched every episode and almost every episode covers this scam. They advise just to hang up and ignore.
The other favourite with scammers is the Refund Scam, where you’ll get a call telling you they have renewed your Amazon Prime subscription. If you don’t want to renew, please press 1. If you press 1 you are put through to the scam call centre in India. They then do everything to “fix” your issue by accessing your bank account and cleaning you out.
Seller_oi26VZFzYi63o
I simply block the originating number, check my account to verify funds were not used, ignore.
Seller_kdpR1xBQvUgSE
I had the same phone call yesterday morning. She was very good at trying to convince me she was from Amazon even though she phoned from a mobile. When I asked why she was phoning from a mobile she said the lines were down at Amazon - lol. She did go as far as me getting an sms with my verification number and wanted me to tell her it. I told her I wasn’t that stupid and she hung up!. I changed passwords just to be on safe side. It is unnerving how clever they are getting.
Seller_IcGtGTuwjEcXw
i let my answer phone take the call and then listen to the call 2 to 3 times to see if it`s fake. in my experience most calls are scams.
yesterday, “according” to an automated robot voice phone call i had spent £300 on Amazon and sent £1350 to someone in Asia.
they are scams, block the number when possible. ALWAYS go to the branch of your bank and report scams to the company concerned i.e. Amazon or HSBC.
Make appointments directly with companies and if possible see someone in person. and never believe ANYONE over the phone or email, especially if they ask for bank details.
please speak to someone at your local bank branch and they will help and possibly supply you with a leaflet/booklet on how to spot scammers.
