11th day and haven't received my disbursement

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Seller_9MqUsxCwwmuXl

11th day and haven't received my disbursement

Amazon says that the payment was sent to my bank on 25/08/2024, but I haven't received it yet. They also gave me a transaction ID, but my bank says, there is no such payment on my account.

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Seller_9MqUsxCwwmuXl

This is crazy. I have called my bank 3 times and they say that there is no money on my account. Amazon says that they sent it. It's been 13 days already since I have requested the payment. Where is my payment? I asked Amazon to send me some kind of banking payment confirmation that proves that they sent the payment but they just ignore me. It's £11600.

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Seller_VUcjClrPIVFRy

Have you tried the "why didn't I get paid" tool?

Use the tool below to find out why you might not have received a payment.

https://sellercentral.amazon.co.uk/help/hub/reference/19301

There are also common reasons why payments fail/delay which may be useful to you.

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Simon_Amazon

Hello @Seller_9MqUsxCwwmuXl,

Here Simon from Amazon.

I wanted to follow up and see if you're still having trouble locating your disbursement.

Best,

Simon

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