Withdrawn AtoZ Goes Against Metrics!

I mean, WTF is that about.

I have 2 now. One withdrawn and 1 where delivery was refused by the customer and they contacted Amazon to say so and yet both have gone on my Metrics.

What on earth is going on!

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Seller_hC0hNVDuILaKO

6 years ago

In reply to: Seller_N8REXkyGUOygR’s post

The withdrawn claim should fall off your metrics in a day or so, the other claim will probably stick unless it is either denied or Amazon funded, in which case it should also fall off your metrics after a day or two.

Seller_yz9PZ0VqNasdD

6 years ago

In reply to: Seller_N8REXkyGUOygR’s post

In my experience, it does not matter about the outcome of the A-Z claim. The claim stays on your metrics for 3 or 6 months (can’t remember which). Raised a couple of cases about this over the years. Never got a straight answer. It’s a ridiculous rule.

Seller_N8REXkyGUOygR

6 years ago

In reply to: Seller_N8REXkyGUOygR’s post

I can’t believe it will drop off, I hope you’re right, but u suspect I’m buggered.

Takes me to 0.73 %, a bit too close for comfort.

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