I got a product Authenticity complain by Buyer which took me 2 days to dig the invoices and not mentioning stress on the top. I filed my appeal with invoices and amazon removed that... Friday i had received another one which i have to dig all the invoices again unto 365 day. Despite of purchasing product from this Brand name directly since 2016 amazon not accepting any invoices before 365 day. Sometime product does not sell in our Plumbing shop so we put it on amazon. This rule of not accepting invoices further then 365 days cause problems and its not right.

As i am dealing with second complaint for Rothemberger Superfine soldering torch -2 . First order complaint for Rothenberger 15m pipe slicers that buyer complaint saying got authentic just received back from amazon. Buyer purchased that pipe slicer on the 3rd October and roughly used it less than 2 weeks . We have open the package from amazon that buyer sent back its totally gone black from sliver and rust inside. Its impossible to run this pipe cutter down and go so black even is used everyday for 2 weeks. Buyer has s swopped it around with his old one.

I am really tired of people cheating just for few pounds they wish our business and i end up spending days with stress trying to clear our name with amazon. Why do we have to be put in to this position being treated as we did something wrong.

I opened the prodcut in the presence of witnesses. Now i have to deal with another rothenberger product which is superfine-2 torch. One complaint from buyer because he wanted to swop his old product with a new one free of charge he wish peoples lives. We do not sell fake items, i mind my own business and run my amazon shop fairly treating people fairly and end up like this.

this is really not fair and demoralising.

Hello,

Background:

I've been selling on Amazon for a while and have successfully sold over 1400 units of a particular product. Recently, I received a product authenticity complaint, which I strongly suspect may have been filed by a competitor.

Document Submission:

Upon receiving the complaint, the Amazon Account Health team requested documentation to prove the authenticity of the products. Thankfully, I had all the necessary documents and submitted them promptly.

A few hours later my appeal was rejected. I called the Account Health team and was informed that the order quantities on the invoice were not sufficient for the number of orders made. This was however incorrect. One invoice showed 200 items of which contained 12 units resulting in 2400 total units. I immediately contacted my supplier and asked them if they could update the invoice to show the exact number of units.

Second Rejection:

Despite resubmitting, my appeal was rejected again. When I reached out to the team, I was told that the validity of the invoice could not be confirmed and that this is the reason for the rejection.

Third Rejection, Fourth and Fifth Rejections etc.

The next day, I provided email history as well as message correspondence and official bank statements all showing dates that correlate with one another. My appeal was rejected yet again.

I'm not sure what more I can do. Has anyone else experienced something similar? What steps did you take to resolve it?.

I have an issue where a customer has made a product authencity complaint. I have submitted all the relevant invoices covering the current FBA stock and all sold items which confirms that the products I sell are authentic. Each time they are rejected and email received requesting further invoices. I have tried contacting the account health specialist through the relevant button on the Account Heath page with no response, just a silenced call when is immediately cut off. How do I speak to a person to resolve this issue. Any help would be much appreciated.