Hi Everyone

I've created an FBA shipment and UPS should have collected yesterday

this morning the status has changed to "Collected" but in fact no-one turned up and the goods are still in warehouse

collected UPS - pallet departments, they said that coventry depot / office is dealing with Amazon

called the number they gave me 024 7670 1000, waited for 30 minutes until someone will answer and as soon as i mentioned Amazon he just put the phone down on me and then no answers on my following call for the entire day

What do i do ?

Having recently switched to seller central from vendor central, we have been trying to 'send to amazon' FBA stock by creating shipments for collection by partnered carrier UPS, each time for a single pallet. I went through all the steps to complete the shipment. I provided the date for collection, the goods were prepped and ready, but UPS never turned up.

Am I supposed to contact UPS separately? I can't see that this is mentioned in seller university tutorials, so I was under the impression as an amazon partnered carrier, the relevant details are passed on to them from the shipment I have entered and they should then turn up to collect. But it occurs to me that if they can't make it for some reason on the date requested, particularly for pallet collection, how does that get communicated (if at all) to the seller?

Both my shipments are marked as collected, this seems to happen automatically on seller central side on the date i had entered as the collection date, regardless of the fact that UPS did not show up and cannot have logged it as collected. I believe we have been charged already for the first shipment, presumably because it is marked collected. We have raised a case for both of these no shows. I'm getting the impression from other forum posts that nobody takes responsibility for these failed collections (which seem to be rife), UPS say its amazons problem and Amazon say its UPS, or raise a case. Well we raised a case for the first failed shipment back in Nov and still haven't had any resolution. We've had 7 almost identical emails in response, each time worded very similar, a variation on, 'we've raised this with our internal team/specialist team/relevant department', followed by a bunch of platitudes.

Is using partnered carrier just more trouble than it's worth? We can absolutely book our own carrier, and I'm starting to think this might be the better option.

Another level of incompetence from Amazon: we booked a pallet on Monday 21st for collection Wednesday 23rd. By Monday afternoon (21st), before we had even finished stacking the pallet and it was in our warehouse, the shipment on Amazon was showing as "Receiving" and some of the items had been "checked in" as received by Amazon.

I phoned Amazon, they said they will pass this on the the relevant team, and of course we get an email back the the standard garbage "This pallet is still receiving so you can not open a case until they have finished checking it off".

How are they checking items into the warehouse? What pallet and whose pallet are they checking in under our name? When our pallet actually arrives a few days from now, will this cause issues as its showing they have already received the pallet?

I phoned Amazon again and of course I get the same nonsense reply that the pallet is being checked in and I can track the progress on our account.

How can one company be so incompetent?