Small & Light Programme for small parcel up to 400 g or less
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Seller_e7ifEoPLc0MZt

Small & Light Programme for small parcel up to 400 g or less

Hi,

I checked from programme page and I see the max dimensions are as below for small & light programme:

Small parcel 400 g or less
35 x 25 x 12 cm or less

However I can not enrol any ASINs to Small and Light if the weight is larger than 225gr. All dimensions are under the dimensions above but it says the package weight does not meet the criteria for Small and Light.

Thank you in advice for your help.

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Seller_f5cnodyVjLD4S
In reply to: Seller_e7ifEoPLc0MZt’s post
Most helpful replyThis reply was marked most helpful by the original poster.

That 5cm measurement knocks it into the 6cm tier, note the exception and ineligibilty due to the weight marked below.

small%20light
small light.png 1542×492 78.5 KB

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Seller_7VbclcPFFRTnc
In reply to: Seller_e7ifEoPLc0MZt’s post

What weight is on the asin ?

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Seller_e7ifEoPLc0MZt
In reply to: Seller_7VbclcPFFRTnc’s post

I give you 2 examples.

16 x 11 x 5cm 232gr £8.99

18.5 x 18.5 x 3.6cm 270gr £7.99

Both not eligible for Small & Light.

By the way I asked once to the customer service they confirmed the bottom one is eligible for dimensions and weight but they give no solution.

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Seller_7VbclcPFFRTnc
In reply to: Seller_e7ifEoPLc0MZt’s post

That’s odd as I have one that’s

‎33.4 x 23.8 x 2.21 cm; 332.05 Grams and its enrolled

Silly question but where are you trying to enrol it ?
Can you screenshot where it says its not eligible
And what’s the asin ?

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Seller_f5cnodyVjLD4S
In reply to: Seller_e7ifEoPLc0MZt’s post
Most helpful replyThis reply was marked most helpful by the original poster.

That 5cm measurement knocks it into the 6cm tier, note the exception and ineligibilty due to the weight marked below.

small%20light
small light.png 1542×492 78.5 KB

10
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Seller_e7ifEoPLc0MZt
In reply to: Seller_f5cnodyVjLD4S’s post

I see the marked note under the table explain it. May I know where did you find this information ? Would you able to share the link ? Thank you

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Seller_e7ifEoPLc0MZt
In reply to: Seller_f5cnodyVjLD4S’s post

thanks a lot.

I contacted to customer service at least 5 times to get this information and wasted hours but here we go, you just solved it in a minute.

:smiling_face_with_three_hearts:

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