Seeking Clarification on Product Deactivation for Food and Product Safety
Our product was removed due to a Food and Product Safety violation. Despite submitting relevant safety test report documentation, we received a generic response stating the product poses a safety risk without further details or document requirements. We are dedicated to compliance and willing to provide any necessary documents. Could you please clarify the reason for removal and guide us on reinstating the listing?
CASE ID: 17791441471、17791211291
Thank you for your help and time.
6 replies
Seller_4zBzdtgCyS9EI
Does the product have customer reviews concerned with safety?
Seller_eAkIcfBk1jNXs
hello, have you received a more clear answer from Amazon? I am in the same situation and I have received the same answer 3 times..
Michelle_Amazon
Hello @Seller_AzZtDkqlVFjHX,
Thanks for reaching out. I have reviewed your case and at this time I don't have any further information for you, but I will be sure to provide you with an update as soon as I have any new information.
Regards,
Michelle
Seller_z3XfkorVSmnEY
Is your item in the wrong category? Your user name implies that you sell tech items, not food.