Please Help Us – Shipment FBA18Q5BLFZ4 Marked Missing Despite POD | We’re Desperate for Resolution

Dear Fellow Sellers and Amazon Team,

We are begging for your help and advice. We’ve been selling on Amazon for years, and we’ve never faced something this devastating.

Our shipment FBA18Q5BLFZ4 was delivered to Amazon’s fulfillment center by our carrier, Time Logistic LLC, under: Trailer Number: HV2503172

Inbound Shipment Appointment (ISA): 122239019999

Case ID: 17679782081

Despite submitting all the required documentation (signed BOL, POD, Packing List), we’ve been told Amazon never received the shipment. We don’t know what else to do.

This shipment represents a significant portion of our inventory and investment — and right now it’s completely unaccounted for.

We’ve attached everything:/ Proof of Delivery – signed by Amazon dock/ Bill of Lading – signed and sealed/Packing List – with unit breakdown/ Carrier Info – Time Logistic LLC/ Appointment Details – confirmed ISA

We’ve repeatedly contacted Seller Support and submitted a reimbursement request, but we’re getting nowhere.

We're being told it "wasn't received" when we have proof it was.

We are now pleading with anyone who has been through this:

What steps can we take?

How can we escalate this further?

What more can we do to push for Amazon to take this seriously?

We’ve asked for dock footage. We’ve submitted a formal escalation.

But we’re lost.

This is our livelihood — and we are truly on the verge of breaking down.

If anyone — sellers or Amazon employees — can guide us, we would be forever grateful. We just want this resolved, fairly and truthfully.

Thank you from the bottom of our hearts.