Why negative customer feedback due to Amazon delivery can't be removed?
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Seller_KtVBkca3fdXYo

Why negative customer feedback due to Amazon delivery can't be removed?

I have never seen such a situation before. It is really infuriating. In the past this was the case From Amazon: “This item was delivered by Amazon and Amazon is responsible for the delivery experience.” Feedback will simply be deleted. And my ODR increases by 0.01 every week. I don't understand why this is.

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Fulfil Orders
Tags:FBA, Order defects
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Christine_Amazon
In reply to: Seller_KtVBkca3fdXYo’s post

Hello @Seller_KtVBkca3fdXYo

Can you please share the case ID with seller support, so we can take a look at your situation?

Christine.

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Christine_Amazon
In reply to: Seller_KtVBkca3fdXYo’s post

Hi @Seller_KtVBkca3fdXYo

I will bring your case to the team in charge, for them to review it.

Please know that while I can escalate your case internally, I can not guarantee any outcome.

As soon as I have more information, I will contact you through here.

Hope you have a great day!

Christine.

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