How Can I see my closed category about low VTR?
Hello everyone, I heard about categories are closed about low VTR. if you want to reopen these categories, you have to write amazon about that ? is it true ? How can I see if I have closed categorie to VTR ?
Thank you for your help
0 replies
Seller_NoMNQDGnEW5Bx
Check the vtr screen in account health, that’ll show your percentage and a category breakdown
Seller_NXGM179GbXBgK
Hello @Besos_home,
I’m Pat from Amazon, here to assist you.
Going through your post I understand that you have concerns with categories being closed for low Valid Tracking Rate percentage.
For better explanation on whats goes on, on our end for Valid Tracking Rate, I kindly request you to please go through our FAQ’s here.
To answer your question please check FAQ’s :
Will my account be suspended if the VTR drops below 95% in one category?
No, your account will not be suspended but offers for seller-fulfilled listings in the target category may be suspended if you do not have 95% VTR where required as per policy. You can continue to sell FBA products. If any of your listings gets suspended, you can submit a plan of action and apply for reinstatement. If your appeal is approved, your seller-fulfilled listings in the affected category will be restored.
If you need any further assistance or guidance please reach out to us : Contact us
Regards,
Pat
