Track summary of SAFE-T claims with new dashboard
We’ve launched a new SAFE-T dashboard to help you monitor your SAFE-T claims and related reimbursements.
You can now get more information on your claims, such as the percentage of claims granted, claim amount granted, top three claim denial reasons and top three products with claims.
SAFE-T allows you to appeal Amazon’s decision to issue a customer refund. At Amazon’s sole discretion, you may be issued a reimbursement in cases where Amazon determines that you were not at fault.
To use the new dashboard, go to Manage SAFE-T claims.
5 replies
Seller_ZJhFeE3tNKzfh
can you fix a-z claims next where you determine I did deliver the order but still refund the customer?
Seller_ZVAz3d5lZuGid
"At Amazon’s sole discretion, you may be issued a reimbursement in cases where Amazon determines that you were not at fault."
Why is it always the seller who has to prove they were not at fault ? - some responsibility should be on the customer too - especially when it comes to them knowing how to play the system and using wrong reasons for return, and receiving refund at first scan.
So, if Amazon believe the seller is not at fault, why only a 'may issue a reimbursement' ?
Seller_sdciVpJlMHpt3
We never get the cost of the product back anyway. Some get denied and you lose everything. When claims are granted it's usually for about 40% of the order. You wouldn't walk into a shop and get a 60% refund for a used or smashed product which was not resaleable.
I have no idea why when a buyer sends back a totally different item to the one they ordered they are entitled to a full refund and sellers get punished with a 60% loss on the order and the SAFE-T claim (if it's even granted) often does not even cover the cost price.
(and on top of that you still have to pay £3.50 for the buyer to return damaged, worn or soiled products as well!)
Seller_iwDZC5h1MCUbw
Why mess with the dashboard when you could be putting those resources into making the SAFE-T process much clearer for the seller i.e. who determines the reimbursement amount and what is the criteria for say 15% reimbursement for damaged items to 50% for the same damage different item ?
Feels like it is whoever you get reviewing the case.
