I have been a seller on Amazon for more than 12 years. My account has an excellent history of delivering orders to customers and I've never had any holds put on my funds previously.
Back in April, I tried expanding seller fulfilled to Italy - it all went terribly wrong and I ended up refunding every customer (11 in total). All refunds were proactive. As a result, the Seller-Fulfilled listings on my Amazon Italy account have been deactivated (FBA listings are still fine) and my funds in Amazon Italy account have been placed on hold.
A month later, my Amazon UK funds were placed on hold (at the same time that the 'temporary review' of my Italy account got extended for another 30 days). I have received zero performance notification to say why my Amazon UK funds have been placed on hold and there's no 'account health issue' to appeal on my Amazon UK account.
I have tried contacting Amazon UK Seller Support, Amazon Italy Seller Support (and multiple appeals to the deactivation there) and the MD's email and I'm constantly being told my UK account is in perfect health, the hold isn't related to my Amazon Italy account, the hold is a 'Performance Review' which will last 30 days, and that I should read the performance notification that I was sent when the hold was placed (which I wasn't!)
Currently, Amazon has £7.6k of our funds, and I am still expected to fulfil orders from thin air. Our bank account has run dry, we have no money to buy stock, no money to pay for more postage to ship orders, no money to pay our commercial rent, electric, etc.... we have had to put long handling times on all our seller-fulfilled listings in the hope that we get our funds but honestly, I'm looking at putting our store on holiday mode.
Amazon don't care - I keep being told the hold will last 30 days (though one email said this can be extended) but how on earth do Amazon expect anyone to survive an entire month without getting paid anything? Actually will be 6 weeks if they honour the 30 days because our last disbursement was 16th May!
Does anyone have any suggestions or @Seller_Huz6FT08OxHAR@Seller_z3k8APxGfbQEK or any other forum mods - can you please help? I am seriously having suicidal thoughts because this could seriously be the end of our business and Amazon really don't give a monkeys.
