Amazon funded A-Z claims- Where are the funds shown?
Hello,
Unfortunately like a lot of others we’ve suffered from many A-Z claims for non-delivery due to Royal Mail strikes.
We have successfully appealed the ones where we have proven delivery and these are now showing as Amazon funded.
However I thought I’d check the funds to see if Amazon have actually funded them but I can’t see a reversal of the refunds originally given automatically by Amazon. The Amazon funded ones look exactly the same as the seller funded ones.
Contacted support and they just keep signposting me to the A-Z help page and said that their confirms they have funded these claims.
I would actually like to see the transactions though so that I can be certain Amazon have funded these as they claim.
Any ideas? not sure if I’m looking at the transactions wrongly.
Thanks in advance
0 replies
Seller_7VbclcPFFRTnc
i had similar several years ago - never got them back even after raising several cases
if they have been credited back to your account, they will probably be under transaction view as ‘other’