Returned item problem
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Seller_wziBnQYMKq2Uj

Returned item problem

Hello
A buyer recently returned a product and when I got the item back I refunded.
Now I have a take action message on my returns page but of course no info on what that action might be???
The item has come back to me,I have refunded,I have been charged £3.50 for the buyer to send it back,what am I supposed to do,What have I missed ???

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Create and Manage Listings
Tags:ASIN, Buy Box, Fees, Listings, Pricing
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Seller_7VbclcPFFRTnc
In reply to: Seller_wziBnQYMKq2Uj’s post

Was it not a refund on first scan ?

If you’ve refunded it will just sit on your dashboard for 50 or so days

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Seller_ZQyopdiwkUHOZ
In reply to: Seller_wziBnQYMKq2Uj’s post

It’s not in the ‘Closed’ tab, I take it?

Could you screen shot the returns page for it, omitting any sensitive information?

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Seller_B4VbHpnDLDLAU
In reply to: Seller_wziBnQYMKq2Uj’s post

Was the item in a catagory where the buyer gets free returns, such as Clothing

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