Amazon Small Business Badge takes too long to get answer from Amazon almost 1 month
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Seller_732oEvvHwZ9x1

Amazon Small Business Badge takes too long to get answer from Amazon almost 1 month

We have checked with Amazon if we are eligible for Amazon Small Business Badge but it was almost 1 month but we didn't get any answers from them, hope that there's someone can help here. We are small business from UK and our brand owning are also registered in UK

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Manage your brand
Tags:Brand Registry
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Seller_hOZNPw7G8FIjl
In reply to: Seller_732oEvvHwZ9x1’s post

According to an identical post:

7. I believe my business qualifies, what is the process to confirm that I meet the criteria to be identified as a Small Business in the Amazon store?

You can contact Selling Partner Support, provide the name of your brand and company, business address, and your merchant token ID, and our team will review your eligibility in the program. You can expect a reply within 10 business days from your initial request.

So if you have done all of the above, can you not chase them through your case log?

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Spencer_Amazon
In reply to: Seller_732oEvvHwZ9x1’s post

Hello @Seller_732oEvvHwZ9x1,

I am Spencer with Amazon.

I am sharing this article with you.

Small Business products FAQ

If you check point 7, it will tell you to contact Seller Partner Support.

If you have already done so, please give me the case ID and I will look into it.

Regards, Spencer

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Seller_732oEvvHwZ9x1
In reply to: Spencer_Amazon’s post

Hi Spencer, here is the case ID: 9533223902

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Spencer_Amazon
In reply to: Seller_732oEvvHwZ9x1’s post

Hello @Seller_732oEvvHwZ9x1,

I have contacted the appropriate team and will continue monitoring this.

Bear with me, I will contact you as soon as I have an answer.

Regards, Spencer

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Seller_732oEvvHwZ9x1
In reply to: Spencer_Amazon’s post

Thanks, Spencer, really appreciate your help.

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Seller_732oEvvHwZ9x1
In reply to: Spencer_Amazon’s post

Until now we are not getting any answer, it's been more than a month and Amazon still keeps on saying that our request is being reviewed by their internal team for investigation.

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Seller_732oEvvHwZ9x1
In reply to: Spencer_Amazon’s post

It's already April 3 and STILL HAVEN'T GET ANY ANSWER FROM AMAZON ??!!! ALWAYS SAY THAT INTERNAL TEAM IS CHECKING ..!! FOR HOW LONG ??!!!! I CAN'T EVEN GET ANSWER EVEN HERE ON THE FORUM.

MY CASE IS FROM FEB 22!!

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Spencer_Amazon
In reply to: Seller_732oEvvHwZ9x1’s post

Hello @Seller_732oEvvHwZ9x1,

Sorry for the delay in my reply.

I have checked with the team again and they are still checking.

I apologize for the time this takes , my colleagues and I are continuing to ask for updates.

Regards, Spencer

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